There’s a lot to love about the SaaS model: flexibility, quick implementation, and the promise of an always-on pipeline of innovation through continuous updates. Yet just as many digital transformation efforts have stalled, and companies have also been slow to fully embrace SaaS apps or are lagging in their investments and how they leverage their most important vendor relationships.

So how can companies look beyond the hype to fully take advantage of the SaaS model? I recently sat down with Liz Herbert to talk about the state of SaaS and implementation best practices — especially when it comes to integrating user experiences and embracing Agile approaches.

We captured our conversation in a series of short videos. Check out the first one below, and clients can dig a lot deeper by exploring our SaaS Transformation Playbook or by pinging us to set up an inquiry.


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